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ductless.ca Inc Privacy Policy

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.

The information we collect

This notice applies to all information collected or submitted on the ductless.ca web site. On some pages, you can request an online quote request or general inquiries. The personal information collected on these pages are as follows, all other information is optional:

Your name,
Your address,
Your city and province,
Your postal code,
Your email address, and
Your phone number (optional)

The Way We Use Information

We use the information you provided about yourself when placing a request only to complete that request. We do not share this information with outside parties except to the extent necessary to complete that request, such as sharing your information with a third party which might be better equipped in handling your request and our partners.

We use your email address or phone number to reply to your quote request. Such addresses are not used for any other purpose, except for internal marketing purposes, and analytics to better understand our customers. ductless.ca Inc. might contact customers who filled out the online quote request after any duration in order to follow-up, or promote any services that we might offer.

We use non-identifying and aggregate information to better design our web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our web site, or that Y number of individuals are located in a neighbourhood, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

With regard to payments made online, in person or over the phone, ductless.ca Inc. is fully PCI complaint and undertakes security assessments annually.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at contact@ductless.ca